Reporting a Crime and Why It's Important

3-1-1 or 9-1-1?

One of the most frequently asked questions about contacting the Austin Police Department (APD) is: “Which number should I call 3-1-1 or 9-1-1?”

Zilker’s APD District Representative suggested the following guidelines.

If you are calling to report suspicious activity or a crime in progress: call 9-1-1.
If you are calling to report suspicious activity or a crime that has already occurred: call 3-1-1.
If you are uncertain: call 9-1-1.

CALL THE POLICE IMMEDIATELY ABOUT ALL SUSPICIOUS ACTIVITY.

Do not worry about “bothering” the police or being embarrassed if your suspicions prove to be unfounded.

Anything that seems slightly “out of place” or does not look right could be criminal activity.

The purpose for reporting suspicious activity to the police is to stop the criminal activity, increase police presence in our neighborhood and to provide a true perspective of crime. If crimes are not reported then the City’s crime statistics will not truly reflect the criminal activity within our neighborhood.

Be prepared to provide the following information:

• The reason for the call.
• The location of the activity.
• The description of the suspect and any vehicle involved.
• If the crime is in progress, describe the circumstances and possible crime being committed.

There are forms on this site's Neighborhood Watch section, under 'Resources', to aid you in reporting suspect and vehicle descriptions.

WHEN IN DOUBT, CALL IT IN

Under no circumstances should you attempt to apprehend a person committing a crime or try to investigate suspicious activity. APD needs your information – not your action.

The police department would rather investigate suspicious activity then respond to a call that is received too late to prevent a crime. Remember, your call could save a life, prevent an injury or stop a criminal act.

BE ALERT – BE SAFE!